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The PlayPen

Terms & Conditions

Introduction

Welcome to The Play Pen.

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These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use our website.

Nothing within these Terms & Conditions affects your statutory rights under applicable consumer protection legislation.

About Us

The Play Pen is an online retailer specialising in toys, games, gifts and children's products.

For any enquiries regarding our products, services or these Terms & Conditions, please contact us at:

Email: info@theplaypen.co.uk

Eligibility to Purchase

By placing an order through our website, you confirm that:

  • You are at least 18 years of age.

  • The information you provide is accurate and complete.

  • You are authorised to use the payment method provided.

Products

We make every effort to ensure that product descriptions, images and pricing information displayed on our website are accurate.

However:

  • Product images are for illustrative purposes only.

  • Colours may vary depending on your device settings.

  • Packaging may occasionally differ from images shown.

  • Minor variations between products and images may occur.

Whilst we make every effort to ensure product information is accurate, occasional errors or omissions may occur. We reserve the right to correct any inaccuracies without prior notice.

Pricing

All prices displayed on our website are shown in Pounds Sterling (£).

Whilst we make every effort to ensure pricing accuracy, errors may occasionally occur.

If a pricing error is identified after an order is placed, we reserve the right to cancel the order and issue a full refund where appropriate.

Orders

Placing an order does not constitute acceptance of that order.

All orders are subject to:

  • Product availability

  • Payment authorisation

  • Verification checks where necessary

We reserve the right to refuse or cancel an order where reasonably necessary, including where fraudulent activity is suspected.
In the event that an order is cancelled after payment has been received, a full refund will be issued to the original payment method.

Payment

Payment must be received in full before goods are dispatched.

Payments may be processed through secure third-party payment providers including:

  • Wix Payments

  • Stripe

  • PayPal

We do not store full payment card details.

Delivery

Delivery information is provided within our Shipping & Delivery Policy.

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Returns and Refunds

Our Returns & Refund Policy forms part of these Terms & Conditions.

Please refer to our separate Returns & Refund Policy for information regarding:

  • Returns

  • Refunds

  • Exchanges

  • Faulty goods

Nothing in our Returns & Refund Policy affects your statutory rights.

Intellectual Property

All content displayed on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Graphics

  • Product descriptions

  • Website design

is owned by or licensed to The Play Pen and is protected by applicable intellectual property laws.

Content may not be copied, reproduced, distributed or used without prior written permission.

Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website functionality

  • Introduce viruses or malicious software

  • Access areas of the website without authorisation

  • Use automated systems to extract website content without permission

You must not use this website in any way that may cause damage to the website or impair the availability or accessibility of the website for other users.

Limitation of Liability

Nothing within these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, The Play Pen shall not be liable for any indirect, incidental or consequential losses arising from the use of our website or products.

Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information.

Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time.

Any changes will take effect from the date they are published on our website.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

The Play Pen

Email: info@theplaypen.co.uk

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