Shipping & Delivery Policy
Delivery Information
At The Play Pen, we aim to deliver your order as quickly and efficiently as possible.
Delivery times provided on our website are estimates only and may vary depending on product availability, courier services and seasonal demand. Whilst we make every effort to meet estimated delivery times, these cannot be guaranteed.
Delivery Locations
We currently deliver to addresses within the United Kingdom.
Should we expand our delivery services to additional locations in the future, this policy will be updated accordingly.
Processing Your Order
Orders are typically processed within 1–3 working days of receipt.
Orders placed on weekends or public holidays will be processed on the next available working day.
During particularly busy periods, including holidays, promotional events and seasonal demand, processing times may be longer than usual.
Delivery Times
Estimated delivery times will be displayed at checkout where available.
Delays may occasionally occur due to circumstances beyond our reasonable control, including:
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Adverse weather conditions
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Courier delays
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Industrial action
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High demand periods
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Supply chain disruptions
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Public holidays
We appreciate your patience should any unexpected delays occur.
Delivery Charges
Delivery charges are calculated at checkout and will be clearly displayed before payment is completed.
From time to time, we may offer free delivery promotions. Any applicable terms and conditions will be clearly stated at the time of the offer.
Tracking Your Order
Where tracking is available, you will receive tracking information once your order has been dispatched.
Tracking details may be provided by email or directly through the courier's tracking service.
Missing, Lost or Delayed Deliveries
If your order has not arrived within the expected delivery period, please contact us at info@theplaypen.co.uk.
We will work with the relevant courier to investigate the issue and provide updates where available.
Please note that delivery investigations may take several working days to complete.
Incorrect Delivery Information
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.
The Play Pen cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete delivery details supplied by the customer.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible and, where possible, provide photographs of:
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The damaged item
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The packaging
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Any visible shipping damage
This information will assist us in investigating the issue and arranging an appropriate resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
The Play Pen
Email: info@theplaypen.co.uk
We are always happy to assist with delivery enquiries and provide updates regarding your order where possible.